Control the whole customer journey with our CRM solutions
Smashed Crab Software are experienced developers of Customer Relationship Management (CRM) systems that enable our clients to organise and manage interactions with clients, prospects, empowering them to retain and expand the business relations efficiently.
Break down the communication barriers between sales, estimations, and operations. A custom CRM can act as the base of your business system and be expanded for your workflow. Cut down on data replication and slow repetitive admin tasks that take up your teams' valuable time.
Control the whole customer journey with our CRM solutions
CRM & Sales
Bring together all of your customer relationship activity into one place.
Get a full view of the customer journey to identify opportunities and service shortfalls.
Customer Portals
Fully control your customer touch points with a bespoke customer portal.
Securely share documents, capture tickets, and much more to enhance the customer journey.
Reporting
With your data in a single place, we build reporting suites to access the information in a meaningful way.
Track what's important to you and never breach SLA again!
Process Management
Track products, customers and manufacturing alongside the CRM to gain visibility across your whole business.
Have your staff track their work through the system to really take control.
We built a CRM and ERP system for New Design Windows Ltd, a window manufacturer based in South Yorkshire. We've worked with Lynne and the team for the last three years and have seen them grow from start-up to a market leader.
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What we got was a development partner who understood what we were trying to achieve and were invested in achieving it; full commitment from a staff for whom no challenge was too much; a cost effective solution and a product that completely addresses all requirements
The platform allowed clients and members to have a seamless experience when signing up, making a booking/inputting hours. We are very satisfied with the work Smashed Crab have done and grateful for the platform they built.
It was a pleasure to work with the Smashed Crab team. They easily integrated with our existing software and created a tool that enabled us to step up our offering and attract larger clients. If you are looking for custom software, they have my recommendation
Our clients love the software Smashed Crab delivered for us and the visibility it gives them over their infrastructure.
Smashed Crab developed the system which makes for a very smooth experience for staff and students
Quick and accurate development of the software meant our business could thrive
Let us help you to get the best out of your business.
You may need a CRM system if you're experiencing challenges in tracking customer interactions, managing leads, or maintaining consistent communication. If your team struggles with efficient collaboration, data accessibility, or time-consuming manual tasks, a CRM can streamline processes, improve efficiency, and provide valuable insights to support data-driven decision-making and business growth.
Implementing a CRM system can significantly benefit your company by streamlining sales, marketing, and customer support processes. It centralizes customer data, making it easier to manage leads and nurture relationships, resulting in increased sales and customer retention. A CRM system also promotes team collaboration, enabling employees to share insights and work more efficiently. Additionally, it automates repetitive tasks, freeing up valuable time for staff to focus on strategic activities. By providing valuable analytics and performance metrics, CRM systems help identify trends, optimize campaigns, and make data-driven decisions, ultimately contributing to your company's overall growth and success.
At Smashed Crab Software, we build your CRM solution from scratch and want it to be everything you could need. There are three different CRM systems which can be used to help nail down the perfect combination of processes for you. It may seem a bit much, but the more you know about what you want your CRM software to be capable of, the better and more informed your custom CRM system will be. Regardless of if you are still in the research stage, or looking for your ideal software developer, being informed will give you the best possible result.
