Privacy & Cookies
Smashed Crab Software takes your privacy seriously! 
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Privacy Policy

This Privacy Policy outlines the data handling practices of Smashed Crab Studio Ltd (trading as Smashed Crab Software) ("we", "us", "our"), a company registered in England and Wales. It details how we use your personal information when you interact with us, use our products or services, or visit our website. This Policy complies with the UK General Data Protection Regulation (UK GDPR).


We collect and process personal information from you when you:

  • Purchase our software solutions or express interest in our products or services.
  • Contact us for support.
  • Subscribe to our marketing communications.
  • Visit and interact with our website.

The information we collect may include your name, job title, company name, address, phone number, email address, IP address, and other relevant contact or demographic information. We process this information under the legal basis of 'Legitimate Interest', as it is necessary for us to offer you relevant and personalised experiences with our software solutions.

We also collect and buy contact details of companies and individuals who we believe have a legitimate interest in the services we provide. This enables us to provide tailored communications about our services and offerings.

Smashed Crab Studio Ltd as a legitimate interest to process personal data relating to decision makers and budget holders in organisations in the UK. Our Legitimate Interest Assessment can be found here.


We work with third-party service providers to support the delivery of our services. These include:

  • Zendesk: for CRM and customer support.
  • Mailchimp: for email marketing.
  • Google Workspace: for email communications and document storage.

These service providers may process your personal information on our behalf. They have their own privacy policies and are committed to the same levels of data protection compliance as we are.


We use cookies and similar tracking technologies to analyse website usage and enhance user experience. This includes services such as Google Analytics and Microsoft Clarity, which help us understand user behaviour on our website. Our Cookie Policy provides more details about these technologies and explains how you can manage your settings or opt-out.


We take data security seriously and have implemented measures to protect your personal data from unauthorized access, use, or disclosure. While we strive to protect your personal data, we cannot guarantee its absolute security.


We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.


Under the UK GDPR, you have several rights regarding your personal data, including the right to access, correct, delete, or limit the use of your personal data. If you wish to exercise these rights, please contact us at


We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.


If you have any questions about this Privacy Policy or our data handling practices, please contact us at

Cookie Policy